TEMPUR Australia Privacy Policy


Application and purpose


This Privacy Policy applies to the activities of Tempur Australia Pty Ltd (ABN 67 125 907 708) and its related bodies corporate (us or we). It explains how we handle personal information and comply with the requirements of the National Privacy Principles in the Privacy Act 1988 (Cth).

We understand that your privacy is important to you and are committed to maintaining the privacy and confidentiality of your personal information.

We may review and revise our policies as our business requirements change or legislation changes from time to time. We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the policy on our website (www.tempur.com.au). The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.



The information we collect


We collect personal information primarily from our customers, employees, contractors, suppliers, members, franchisees and other individuals. We collect this information when it is necessary for business purposes, such as our provision of products, services and information to our customers.

The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. The main types of information we collect relate to the contact details of customers such as name, address, company details and address, email address, and phone number and details of any purchases from us.

Any personal information collected by us will only be collected by lawful and fair means and be used for a lawful purpose.

Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.



How information is collected


We obtain most of your personal information about you when you deal with us directly, i.e.
• via telephone conversations;
• send us correspondence (whether by letter, fax or email);
• visit our website and register to receive information; or
• when you contact us in person.

As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.



Information collected via our website




Click Stream Data


When you visit our website, we make a record of your visit and log the pages which you access. This information is used by us to help administer and improve our website.
No attempt will be made to identify users or their browsing activities, except, in the unlikely event of an investigation where a law enforcement agency may exercise a warrant to inspect internet logs.



Cookies


We may sometimes use cookie technology on our website (www.tempur.com.au) to provide information and services to website visitors. Cookies are pieces of information, which a website transfers to your hard drives for record keeping purposes. Our website may utilize cookies to remember who you are each time you visit certain parts of the website.
Most web browsers are set to accept cookies. Cookies are useful to determine overall traffic patterns through our website.
If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on our website.



Links


Our website contains links to other sites which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. We are not responsible for the privacy practices or the content of such websites.



Use of your personal information


Our purpose in collecting information about you is to provide you with services and products that you request and to operate our business efficiently. The way that we will use your personal information will normally be obvious from the circumstances of its collection.

Additionally, we may contact you at the email or other address which you provide to us in order to provide you with updated information about our products, services and events and information about other products and services which we think you may have an interest in.
.
If you are receiving information from us and do not wish to receive this information, please email us at privacy@tempur.com.au or contact us at the postal address set out below in the 'Contact us' section.



Disclosure of your personal information


We may share your personal information to third parties, including independent contractors providing services for, or with us and we may verify with third parties the personal information you provide to us for the purpose for which it was provided.

This means that other individuals and organisations will sometimes have access to personal information held by us and may use it on our behalf. In all cases, we require these third parties to respect the confidentiality of the information that they handle on our behalf and not keep this information about you or use it other than for the specific purpose for which we supply it.

Other than the above, we will not disclose any information about you without your consent unless:

• we believe it necessary to provide you with a service or product which you have requested and doing so is in accordance with this Privacy Policy;
• we are authorised or required to do so by law;
• to protect our rights, property or personal safety or those of another customer or any member of the public;
• we reasonably believe it is necessary to prevent a threat to life, health or safety; or
• in the event that the assets and operations of our business are transferred to another party as a going concern.



Your personal information will not be sold to companies for mailing purposes.



Security and storage of your personal information


We will endeavour to take all reasonable steps to keep secure any personal information, which we hold about you and to keep this information accurate and up to date. Your information is stored on secure servers or in secure files, in controlled facilities, which can be accessed only by our authorised personnel.

To safeguard all information collected, we require our employees and data processors to respect the confidentiality of any personal information held by us.

We may use overseas facilities to process or back up our information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy.

We would like to advise that the internet, however, is not always a secure method of transmitting information. Accordingly, we cannot accept responsibility for the security of information you send or receive from us over the internet or for any unauthorised access or use of that information. For those who do not wish to use the internet, we provide alternative ways of obtaining and providing information.



Accessing your personal information


You can request access to the personal information that we hold about you by contacting our Privacy Compliance Manager at the address set out below in the 'Contact us' section.

We will provide you with access to your personal information unless we are legally authorised to refuse your request. We may charge a reasonable amount to cover our costs of providing the information to you.

Keeping your personal information up-to-date
We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it.

If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact our Privacy Compliance Manager and we will take reasonable steps to correct this information.

If you wish to have your personal information deleted, please contact our Privacy Compliance Manager and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.



Contact us


If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact our Privacy Compliance Manager at this address:

Privacy Compliance Manager
TEMPUR Australia
44-46 Cyber Loop
Dandenong South
VIC 3175
Email: privacy@tempur.com.au
Ph: 613 8787 8177

We will respond to your request, query or complaint as soon as possible but not more than 14 days after the request, query or complaint has been made.

If we become aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns.



Policy Review


Policy Responsibility: Marketing Manager
Last Updated: 05/06/07